FAQ

General#

Is Skyrexio free?#

Yes, the Basic plan is free forever and includes the AI agent, 3 running bots, 3 open smart trades and up to 10 exchange accounts on real money. Demo trading is unlimited. Pro costs $15 per month or $150 per year and raises the limits. See Plans and limits.

Is my money safe?#

Your funds stay on your exchange. Skyrexio only places orders through the API and never needs the permission to withdraw. Every money action waits for your approval. See Security.

Which exchanges are supported?#

Binance, OKX, Bybit, KuCoin, Gate.io, Crypto.com, HTX, BitMart, BloFin, XT and WEEX, spot and futures (BloFin is futures only, Bybit EU is spot only). See Supported exchanges.

Does Skyrexio work in my country?#

It depends on your exchange. If the exchange works for you and gives you API access, you can connect it. Skyrexio does not replace the exchange and its rules.

Is there a mobile app?#

Not yet. Skyrexio works in the browser, and the app adapts to a phone screen, so open it in your mobile browser.

The agent#

Why does the agent ask me to confirm?#

Because the agent prepares actions but does not decide for you. Every action that touches money appears as a card with all the parameters, and it runs only after you press Approve. A typed "yes" does not count. See Confirmations.

Can the agent trade by itself while I sleep?#

Bots can, after you start them. The agent in the chat cannot: it acts only when you ask and approve. A bot trades by its rules, and you decide when to start and stop it. See How bots work.

Why can I not type in the chat?#

Your AI allowance for the day is used up. The input unlocks when it resets, and the time is shown in the chat and in Usage in the account menu. Pro has a larger allowance. See AI allowance.

Can the agent make a mistake?#

Yes. It can misread a request or give an analysis that turns out wrong. That is why you see every parameter on the card before it runs. Read the card, especially the pair, the side, the size and the mode (REAL or DEMO).

Trading#

Why was my order rejected?#

The most common reasons: the order is below the exchange minimum size, the free balance is too small, or the price breaks an exchange rule. The review window of the card checks these before you approve. If an order failed after that, paste the error into the chat and the agent will explain it.

Why is the result different from the card?#

A market order fills at the price available at that moment, so it can differ from the price on the card. A limit order fills at your price or better. See Smart trade.

I cancelled a trade, but the position is still open. Why?#

If the entry had already filled, Cancel only stops Skyrexio from managing the trade. The coin stays on your exchange. Use Close by Market or Close by Limit to exit. See Managing trades.

What does the automatic protection do?#

If you ask for a trade without naming a stop loss or a take profit, the agent can set a stop at 1.5 x ATR(14) on 4-hour candles and a take profit at twice that distance. You see the prices on the card before you approve.

Demo and real#

What is the demo account?#

A practice account with virtual money, spot and futures, outside your plan limits. You can try trades, bots and backtests on it for free. Turn it on with Try it on demo or the demo mode switch in the accounts panel. See Demo account.

How do I switch to real money?#

Connect an exchange, then turn off the demo mode in the accounts panel. The card banner shows REAL or DEMO. Check it every time. See Connect an exchange.

How do I connect an exchange?#

Open Accounts, press the plus card and pick your exchange. Use Fast API (fast connect) if the exchange offers it, or Manual API with an API key. See Connect an exchange.

I get an error when I connect a key. What do I check?#

• The key and the secret are copied fully, with no spaces.
• The key has the permissions to read and to trade.
• The IP whitelist on the exchange contains the addresses shown in the connection window, or is switched off.
• You filled in the extra field if your exchange needs one: a passphrase on OKX, KuCoin, BloFin and WEEX, a memo on BitMart.
• The key has trading rights on the market you use: spot, futures or both.

See API keys.

Bots and plan#

How do I delete a bot?#

Open Bots, open the row menu of the bot and choose Delete bot, or ask the agent. Deleting cancels the bot open deals first and cannot be undone. If you only want to pause it, switch it off.

How do I cancel Pro?#

Open Plan and billing from the account menu and press Cancel. You keep Pro until the end of the paid period. Use Manage billing to go to Stripe. See Plans and limits.

Why can I not start another bot?#

You reached the limit of running bots on your plan: 3 on Basic, 50 on Pro. Stop a bot you do not need, or upgrade. Bots on the demo account do not count.

Support#

How do I contact support?#

Use the chat at the bottom right on the website, or choose Contact support in the account menu of the app.

Can I change the language?#

Yes. Open the account menu and choose Language: English or Russian.