Images and voice
Attach screenshots to your messages, dictate by voice, and the limits on message length and image count.
You do not have to type everything. You can attach images to a message or dictate it by voice. This page also lists the limits of the message box.
Attach images
Press the + button in the message box to attach an image. You can attach up to 4 images to one message. Supported formats are PNG, JPEG, WebP and GIF. Large images are compressed in your browser before they are sent.
Useful things to attach:
- A chart from another platform. Ask the agent to read it, find levels or compare it with its own chart of the same pair.
- An error message. Paste the screenshot and ask what it means and how to fix it.
- A screen of the app you do not understand.
Here is my TradingView chart. What do you see, and where would you put a stop loss?
The agent treats the content of an image as data to look at, not as instructions to follow. Text written inside a picture will not make it place a trade. As always, nothing is placed without your approval on a confirmation card.
Images are not stored. The agent sees an image only while it answers the message you attached it to, and your history keeps only a note that the message had an image. If you want the agent to look at it again later, attach it again.
Voice dictation
Press the microphone button, labelled Dictate, and speak. Your words are turned into text in the message box, and you can edit them before you send.
Dictation uses the speech recognition built into your browser. It works in most modern browsers, but the button is not shown in Firefox. If you do not see the button, type the message or use another browser.
Message limits
- A message can be up to 8000 characters. A counter appears near the limit.
- Up to 4 images per message.
- Enter sends the message. Shift+Enter starts a new line.
Common questions
The image will not attach. Check the format (PNG, JPEG, WebP or GIF) and that you have not already added 4 images.
There is no microphone button. You are probably using Firefox. Browser speech recognition is not available there.
The message is too long. Split it into two messages, or shorten the pasted text. For long logs, paste only the lines with the error.
Next steps
Still have a question?
Ask the agent in the app, or write to support in the chat at the bottom right.